Support

Get help with AskHealth AI wellness coaching

Medical Emergency

If you are experiencing a medical emergency, call 911 immediately.

Do not rely on AskHealth AI for emergency medical situations. This app provides wellness coaching only, not medical advice.

Getting Help

Choose the best support option for your needs:

Email Support

support@askhealth-ai.com

For technical issues, account questions, or general inquiries. We respond within 2-3 business days.

FAQ Section

Visit FAQ Page

Find answers to common questions about privacy, HealthKit integration, beta testing, and more.

Technical Issues

For bugs, crashes, or technical problems, please include:

  • Description of the problem
  • Steps to reproduce the issue
  • Your device model and iOS version
  • App version (found in Settings)

Report via email to support@askhealth-ai.com

Beta Testing Support

As a beta tester, you're helping us improve AskHealth AI:

Beta Feedback

Your feedback is invaluable for improving the app:

  • Report bugs or unexpected behavior
  • Suggest feature improvements
  • Share your wellness coaching experience
  • Let us know what works well

TestFlight Issues

Problems with TestFlight installation or updates:

  • Check your TestFlight app for updates
  • Ensure you have iOS 14.0 or later
  • Contact us if you can't access the beta

Privacy & Data Questions

Questions about your data and privacy:

Privacy Policy

Read Privacy Policy

Comprehensive information about how we handle your data.

HealthKit Permissions

To manage your health data permissions:

  • Go to iOS Settings > Privacy & Security > Health
  • Select "AskHealth AI"
  • Turn data types on or off as desired
  • Changes take effect immediately

Data Deletion

To request deletion of your account and data, contact support@askhealth-ai.com with your request.

Additional Resources

How It Works

Learn How It Works

Understand the 3-step process and privacy safeguards.

Legal Information

Visit Legal Hub

Access all legal documents, terms, and compliance information.

About Us

Learn About Our Mission

Our privacy-first philosophy and development approach.

Response Times

  • Email Support: 2-3 business days
  • Critical Issues: Prioritized for faster response
  • Beta Feedback: Acknowledged within 1 week
  • Privacy Requests: Processed within 30 days
Important Reminders:
  • AskHealth AI provides wellness coaching only, not medical advice
  • For medical emergencies, call 911 immediately
  • Always consult healthcare professionals for medical concerns
  • Keep your app updated for the best experience
Visit FAQ Email Support