Privacy Policy
**Effective Date:** January 15, 2026 **Version:** 2.0.2
Overview
AskHealth AI ("we," "our," or "us") is committed to being transparent about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use the AskHealth AI mobile application.
Important: This app is currently in beta testing via Apple TestFlight. Some features are still under development.
Information We Collect
Account Information
When you use AskHealth AI, we create and store:
- User ID: A unique identifier for your account
- Conversation ID: An identifier for maintaining conversation continuity across sessions
Conversation Data
To provide a continuous coaching experience, we store:
- Conversation History: Your messages and AI responses
- Conversation Summaries: Condensed versions of past conversations for context
- Turn Counts: Number of interactions for usage tracking
Subscription and Entitlement Data
We track:
- Entitlement State: Whether you are on free, subscribed, or canceled status
- Subscription Status: For testing Apple's sandbox billing during beta
Health Data (With Your Permission)
If you grant HealthKit access, we may access:
- Activity Data: Steps, active calories, exercise minutes
- Body Measurements: Weight, height
- Vital Signs: Heart rate, resting heart rate
- Sleep Data: Sleep duration
- Nutrition Data: Calories consumed
Automatically Collected Information
- Device Information: iOS version, device model, app version
- Diagnostics: Crash reports and technical diagnostics to improve app stability
How We Use Your Information
Primary Uses
All data we collect is used solely to provide and improve app functionality:
- AI Coaching: Generate personalized wellness coaching responses
- Conversation Continuity: Maintain context across sessions so the AI remembers your history
- Usage Management: Track turn counts to manage service limits
- Service Improvement: Fix bugs and improve the app experience
AI Processing
Your data is processed by AI services to generate coaching responses:
- Models Used: GPT-3.5-Turbo (for routing) and GPT-4o-mini (for responses)
- Provider: OpenAI
- What's Sent: Your messages, health metrics, and conversation context
- Not Used for Training: Per OpenAI's API data usage policy, data sent via their API is not used to train their public AI models
Data Storage
Where Your Data Is Stored
| Data Type | Storage |
|---|---|
| User ID | Cloud servers (AWS) |
| Conversation ID | Cloud servers (AWS) |
| Conversation History | Cloud servers (AWS) |
| Conversation Summaries | Cloud servers (AWS) |
| Entitlement State | Cloud servers (AWS) |
| Turn Counts | Cloud servers (AWS) |
| Raw Health Metrics | Processed temporarily; not permanently stored |
Data Retention
- Conversation Data: Retained to provide ongoing coaching continuity
- Account Data: Retained while your account is active
- Raw Health Data: Processed temporarily to generate your response and then discarded—not permanently stored on our servers
- Conversation Context: Summaries or context derived from conversations may be retained as part of your conversation history to maintain continuity
Data Security
- Encryption in Transit: All data transmission uses HTTPS encryption
- Cloud Infrastructure: Data is stored on AWS infrastructure
- Beta Status: As pre-release software, security features are still under development. We implement reasonable measures to protect your data.
Health Data Handling
Apple HealthKit Integration
- We follow Apple's HealthKit privacy requirements
- You control which health data types to share via iOS Settings
- You can revoke health data access at any time
- Health data is only accessed when you actively use the app
How Health Data Flows
- You ask a health-related question
- App retrieves relevant metrics from HealthKit (e.g., steps, weight, sleep)
- Health metrics are sent to our AI service along with your question
- AI generates a coaching response
- Response is returned to you
- Raw health metrics are not permanently stored on our servers
What We Store vs. What We Don't
- Not Stored: Raw HealthKit metrics are processed temporarily to generate your response and then discarded—they are not permanently stored on our servers
- Stored for Continuity: Conversation context (summaries and minimal information needed to maintain continuity) is retained as part of your conversation history
What We Do NOT Do
- ❌ No Data Selling: We do not sell your personal information
- ❌ No Advertising: We do not display ads or share data with advertisers
- ❌ No Third-Party Analytics SDKs: We do not use analytics tools that track you
- ❌ No Cross-App Tracking: We do not track you across other apps or websites
- ❌ No AI Training: Data sent to AI services is not used to train public AI models
Third-Party Services
OpenAI
- Purpose: AI model provider for generating coaching responses
- Data Shared: Your messages, health metrics, conversation context
- Their Policy: OpenAI's API data usage policy applies
- Not Used for Training: Per OpenAI's policy, API data is not used to train their public models
Apple (HealthKit)
- Purpose: Source of health data with your permission
- Their Policy: Apple's privacy policy applies to HealthKit data
Amazon Web Services (AWS)
- Purpose: Cloud infrastructure for data storage and processing
- Their Policy: AWS's privacy and security policies apply
Your Rights and Choices
Data Control
- Access: You can request information about what data we have
- Deletion: You may request deletion of your account and associated data. Certain data may be retained as necessary to comply with legal obligations or to support legitimate operational needs. You may also delete your conversation history directly within the app.
- HealthKit Permissions: Manage in iOS Settings > Privacy & Security > Health > AskHealth AI
How to Exercise Your Rights
Contact us at: support@askhealth-ai.com
Data Portability
We can provide an export of your conversation history upon request, subject to reasonable verification and technical limitations.
Children's Privacy
AskHealth AI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 may have provided personal information through the app, please contact us so we can review the situation.
Beta Testing Considerations
As a TestFlight beta app:
- Features are still being developed
- Data handling practices may evolve
- We will notify you of significant changes to this policy
- No real payment information is collected (sandbox billing only)
Changes to This Policy
We may update this Privacy Policy as the app develops. We will notify you of significant changes through:
- In-app notifications
- Updated effective date on this policy
We encourage you to review this policy periodically.
Medical Disclaimer
IMPORTANT: AskHealth AI is not a medical device and does not provide medical advice, diagnosis, or treatment. The app is designed for wellness coaching and educational purposes only. Always consult qualified healthcare professionals for medical advice.
Contact Information
For questions about this Privacy Policy or your data:
Email: support@askhealth-ai.com
Legal Basis for Processing (GDPR)
For users in the European Union, our legal basis for processing includes:
- Consent: You consent to data processing when you create an account and use the app
- Contract: Processing necessary to provide the coaching service
- Legitimate Interest: Improving our services and ensuring security
California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal information is collected
- Request deletion of personal information
- Opt-out of sale of personal information (we do not sell data)
- Non-discrimination for exercising privacy rights
Summary: We store your account info, conversation history, and usage data to provide a continuous coaching experience. Raw health data is processed temporarily to generate your response and then discarded—not permanently stored. Conversation context may be retained to maintain continuity. Data sent to AI services is not used to train public AI models. We don't sell your data, show ads, or track you across apps.